Shipping Policy

Thank you for shopping with Saro! Below is our current shipping policy for orders within the United States.

1. Order Processing

• Orders are processed within 1-3 business days after purchase.
• Orders are not processed on weekends or U.S. federal holidays.
• During periods of high order volume, processing may take slightly longer. We’ll work to ship your order as quickly as possible.

2. Delivery Time

• Typical delivery to U.S. addresses is up to 14 days from shipment (excluding processing time). Some high-demand items may require an additional 5–10 business days for production before shipping.
  
• Delivery times may vary during peak seasons or due to carrier delays, weather conditions, or other unforeseen events.
• You will receive tracking information once your order ships.

3. Tracking Your Order

• Once shipped, you’ll receive an email with a tracking number to monitor your package.
• Tracking updates are provided directly by the carrier.

4. Delays

While we make every effort to ensure timely delivery, delays outside our control may occur, including:

• High seasonal demand
• Carrier or customs processing delays
• Severe weather or natural events

If your package is significantly delayed, contact us at support@sarobrand.store so we can assist.

5. Incorrect Shipping Information

• Please verify your shipping details at checkout.
• If you notice an error, email us immediately at support@sarobrand.store.
• Once an order has shipped, we may not be able to change the address. Additional charges may apply for re-shipment.

6. Lost or Stolen Packages

• We are not responsible for packages marked as delivered by the carrier.
• If your package is lost or stolen:
  
  • Contact your local carrier for assistance.
  • Email us at support@sarobrand.store. We will make reasonable efforts to help, but replacement is not guaranteed.